Frequently Asked Questions

How much does it cost to buy a first vapouriser kit
This depends on budget - but typically a pen style will cost around 25.00 and a larger tank and battery from around 40.00.
 Look here for all our starter kits
Are vapourisers safe?
There are mixed opinions on this but with any nicotine product, there are documented risks. However, without all the harmful chemicals in cigarettes, vaping is definitely far safer than smoking the ciggs
When Should I change a coil?
Generally speaking, it is advisable to change coils once the oils start to have a slightly 'burt' taste. This is a strong indicator your coil needs changed. As a guide, once a week or twice a month should be sufficient.
 Look here for all our replacement coils
How do pen styles differ from batteries & mod kits?
This depends on budget - but typically a pen style will cost around 25.00 and a larger tank and battery from around 40.00.
 Look here for all our starter kits
Who are we?
Prime Vapour are a small Scottish e-liquid manufacturer based in East Kilbride South Lanarkshire, we also have several stores located Throughout central Scotland.
Whats in your E-liquids?
Our liquids are manufactured using USP grade Propylene Glycol (PG), Vegetable Glycerin (VG), pharmaceutical grade nicotine and flavourings imported from all over the world.
What is Propylene Glycol (PG)
Propylene Glycol (PG) is an organic compound which comes from Propylene Oxide. It is commonly used in food production (as a preservative) and the UK medical industry and can be found in asthma inhalers. It's a colourless almost odourless liquid which is slightly sweet in taste. It is primarily used as a "base" ingredient in e-liquids and has a lower viscosity than vegetable glycerine.
What is Vegetable Glycerin (VG)
Vegetable Glycerin (VG) is a naturally occurring liquid, derived from plant oils, it's a sweet colourless liquid which is used in the food industry as a sweetener & thickener. Like PG, VG is also used as a base in e-liquids the key benefit of using Vegetable Glycerin over Propylene Glycol is that VG has a higher viscosity which means it produces thicker vapour which many vapers prefer. It also delivers less of a throat hit when vaped.
What about Nicotine?
Nicotine is an naturally occurring chemical found in tobacco. it can also can be found in small amounts in some fruits & vegetables! It is used in e-liquids to mimic the stimulant process of smoking without many of the associated health risks and to aid combating the withdrawal effects of tobacco.
What Flavourings are used?
We use only the highest quality flavourings which we import from the USA and Europe. None of the flavours we use contain Diacetyl Acetoin or Acetyl Propionyl. They do not contain alcohol, sugars, protein, animal ingredients of any kind, preservatives or caffeine.
Do the e-liquids need steeping?
Our liquids are usually pre-steeped, however there are occasions when the demand is higher than our stock levels we have to ship freshly made batches if this is the case we will let you know.
What PG/VG ratio is your liquid?
We offer two different VG/PG ratios our 12mg, 18mg are 50/50, 3mg, 6mg are 80/20. We have found these to be the optimum ratios for both flavour and vapour production on the devices they are most likely to used in.
Why has my e-liquid has Changed colour?
E-Liquids change colour due to oxygenation, extreme temperature changes, or exposure to sunlight. This is a harmless process that does not affect the safety, vape-ability, or quality of your product.
Mouth to lung or Direct to Lung?
You will often hear two terms associated with vaping Mouth to Lung (MTL) and Direct to lung (DTL) these terms simply refer to the way you inhale the vapour.
Mouth to Lung Vaping (MTL)?
When you vape mouth to lung style you inhale the vapour into your mouth and hold it there before inhaling it into your lungs. This style of vaping closely resembles smoking because when you smoke a cigarette you take a hard drag and gather the smoke in your mouth before inhaling it completely into your lungs. Most basic or starter e-cigarettes use a Mouth to Lung vaping style to mimic tobacco cigarettes.
What is Direct to lung vaping (DTL)
Direct to lung (DTL) or Straight to lung vaping is when you breathe the vapour directly into your lungs without pausing to gather it in your mouth first It's more like when you breath air in normally because of the large quantities of vapour generated you don't have to gather it your mouth first. Due to the amount of vapour inhaled mouth to lung vapers usually find they require a lower nicotine level e-liquid such as a 3mg or 6mg.
What is Sub-Ohm Vaping?
Sub-Ohm vaping is when a device has an atomizer coil with a resistance of less than one ohm installed. Lowering the coils resistance means we can increase the wattage the device is powered at which results in an increase in vapour production and flavor.
Has my order been dispatched?
We endeavour to dispatch order as fast as we can, you will get an e-mail dispatch confirmation letting you know when your order has left our warehouse. Standard delivery orders are usually shipped within 24 hours, although we aim to dispatch orders placed by 1pm Monday to Friday on the same day. However there are occasionally orders that may take a little longer for instance when delayed paypal payment (e-checks) or when an item is out of stock and we have not been able to contact the purchaser to arrange an alternative or a refund or it has been a particularly busy weekend and orders have built up and its not physically possible to process them all.
How long does delivery take?
We dispatch all orders via Royal Mail First Class or Royal Mail Second Class post (depending on which option you have chosen). We strive to dispatch all orders the same day if you order by 1pm on a week day (weekends and Bank Holidays are dispatched on the next available working day). Royal mail 1st class deliveries usually arrive next working day and second class within 2-3 working days although this is not guaranteed and can take a fair bit longer.
Are Orders Trackable?
At the moment we currently use First Class and Second Class Standard Royal Mail services both of which are not fully tracked, these services do however provide a tracking number which indicates whether delivery has been attempted. Which is helpful if your order hasn't arrived.
How much does delivery cost?
Royal Mail 48 (2nd Class Post) FREE
Delivery usually 3-4 working days
Royal Mail 24 (1st Class Post) £1.50 Flat Rate Delivery usually 2-3 working days
Where do you ship to?
We currently only deliver to UK postal addresses.
Late or missing order?
We know its frustrating waiting on your delivery but please allow 7 days before contacting us about a late arriving/missing order as Royal Mail often take longer than indicated on their website especially during busy posting seasons such as Christmas, Easter etc or after a holiday weekend, which unfortunately is outwith our control. If it has been longer than 7 days since you received your dispatch e-mail. Please check the delivery address you provided us with to ensure it is correct as this is a common occurrence. We en-devour to dispatch orders quickly, on the same day if the order is received before 1pm (Excluding weekend and bank holiday orders these are dispatched on the next available working day).
Change Shipping Details?
Provided us with the wrong address or shipping details, contact us straight away and we may be able to change them. If you have received a dispatch email it means your order has been prepared and is possibly on it's way. We hope you understand that if this happens we will be unable to act on the mistake until we receive the order back.(We have return addresses on our mail in case they are undelivered or returned to the post office, please note that we don't always receive deliveries back and can not be held responsible for missing packages if the wrong information was given).
I want to cancel my order?
We know people often change their minds, we dispatch our orders at 1 0'clock on weekdays if you have placed an order you can contact before this time to cancel. If you contact us after 1pm your order will already be packaged and dispatched and unfortunately we will be unable to cancel it. Orders placed over the weekend you may contact us anytime before 1pm on the Monday to cancel. When contacting us please have the order number you received on the conformation email to help us find your order more efficiently.
I want to change my order?
If you need to amend your order, contact us as soon as possible. Please note we are only able to exchange products that are of the same value (i.e. a different strength or flavour). If you want to order something of a different value please contact us to cancel your order after we have refunded your purchase you can then order the items you want.
Order Problems?
If you have received the wrong product or it has arrived faulty or broken please contact us and we will endeavour to sort out and address any issues you may have.
How do I create an account?
You can create a new account by signing up here. Its FREE to register and we will thank you by giving you a New Sign-UP bonus of points which you can trade immediately on your first checkout!
How do I reset my password?
If you have forgotten your password, click here LOGIN & click the link "forgot Password?".
Alternatively, if you wish to rest or change a known passowrd, login to your account and choose "My Details". Your password can then be changed.
How do I re-order the same items again?
Re-ordering is easy! Login to your account where you will see recent orders. To view all previous orders, select "Orders" in the menu. This will show you all your Order History with us. Click on any order to view it in detail, and at the bottom of the page, click "RE-ORDER". The items will be added to your cart ready for checkout.
How do I use my points?
Everytime you order with us, leave product reviews, testimonials and many other site functions, we reward you with points. These can be exchanged in your accpunt dashboard, for discount vouchers or free gift codes. Once exchanged, your points balance will reduce and when you checkout next time, your available vouchers/ discounts / free gifts will be waiting for you to select.

NOTE - each voucher you "buy" with your points can only be used once!
How do I view my order history?
Go to "My Account" by loggin in - LOGIN. Once logged into your dashboard, select "ORDERS" from the menu. This will display your full Order History with us. These orders can then be views in detail and re-ordered easily.
I can't log in!
1. Try Re-setting your password using our forgotten password option find it here.
2. If reset does not work, contact us directly for more help.
How do I leave a review?
You can only REVIEW e-liquids or hardware producs that you have purchsed from us online. (and earn points for doing so!). After youve made a purchase, login to your account --> here
Once logged in, swelect "REVIEWS" from the menu. The e-liquids and hardware products you've purchased will be displayed with an option to leave a review for each one. Each review you leave will earn you FREE points!
1. You need to logged in to leave a review. login or ceate a new account.
2. You can only review products you have purchased from us online.
3.You can only review each purchased e-liquid or hardware product once.
Whats in your E-liquids?
Our liquids are manufactured using USP grade Propylene Glycol (PG), Vegetable Glycerin (VG), pharmaceutical grade nicotine and flavourings imported from all over the world.
What is Propylene Glycol (PG)
Propylene Glycol (PG) is an organic compound which comes from Propylene Oxide. It is commonly used in food production (as a preservative) and the UK medical industry and can be found in asthma inhalers. It's a colourless almost odourless liquid which is slightly sweet in taste. It is primarily used as a "base" ingredient in e-liquids and has a lower viscosity than vegetable glycerine.
What is Vegetable Glycerin (VG)
Vegetable Glycerin (VG) is a naturally occurring liquid, derived from plant oils, it's a sweet colourless liquid which is used in the food industry as a sweetener & thickener. Like PG, VG is also used as a base in e-liquids the key benefit of using Vegetable Glycerin over Propylene Glycol is that VG has a higher viscosity which means it produces thicker vapour which many vapers prefer. It also delivers less of a throat hit when vaped.
What about Nicotine?
Nicotine is an naturally occurring chemical found in tobacco. it can also can be found in small amounts in some fruits & vegetables! It is used in e-liquids to mimic the stimulant process of smoking without many of the associated health risks and to aid combating the withdrawal effects of tobacco.
What Flavourings are used?
We use only the highest quality flavourings which we import from the USA and Europe. None of the flavours we use contain Diacetyl Acetoin or Acetyl Propionyl. They do not contain alcohol, sugars, protein, animal ingredients of any kind, preservatives or caffeine.
Do the e-liquids need steeping?
Our liquids are usually pre-steeped, however there are occasions when the demand is higher than our stock levels we have to ship freshly made batches if this is the case we will let you know.
What PG/VG ratio is your liquid?
We offer two different VG/PG ratios our 12mg, 18mg are 50/50, 3mg, 6mg are 80/20. We have found these to be the optimum ratios for both flavour and vapour production on the devices they are most likely to used in.
Why has my e-liquid has Changed colour?
E-Liquids change colour due to oxygenation, extreme temperature changes, or exposure to sunlight. This is a harmless process that does not affect the safety, vape-ability, or quality of your product.
Who are we?
Prime Vapour are a small Scottish e-liquid manufacturer based in East Kilbride South Lanarkshire, we also have several stores located Throughout central Scotland.
Mouth to lung or Direct to Lung?
You will often hear two terms associated with vaping Mouth to Lung (MTL) and Direct to lung (DTL) these terms simply refer to the way you inhale the vapour.
Mouth to Lung Vaping (MTL)?
When you vape mouth to lung style you inhale the vapour into your mouth and hold it there before inhaling it into your lungs. This style of vaping closely resembles smoking because when you smoke a cigarette you take a hard drag and gather the smoke in your mouth before inhaling it completely into your lungs. Most basic or starter e-cigarettes use a Mouth to Lung vaping style to mimic tobacco cigarettes.
What is Direct to lung vaping (DTL)
Direct to lung (DTL) or Straight to lung vaping is when you breathe the vapour directly into your lungs without pausing to gather it in your mouth first It's more like when you breath air in normally because of the large quantities of vapour generated you don't have to gather it your mouth first. Due to the amount of vapour inhaled mouth to lung vapers usually find they require a lower nicotine level e-liquid such as a 3mg or 6mg.
What is Sub-Ohm Vaping?
Sub-Ohm vaping is when a device has an atomizer coil with a resistance of less than one ohm installed. Lowering the coils resistance means we can increase the wattage the device is powered at which results in an increase in vapour production and flavor.
How much does it cost to buy a first vapouriser kit
This depends on budget - but typically a pen style will cost around 25.00 and a larger tank and battery from around 40.00.
 Look here for all our starter kits
How do pen styles differ from batteries & mod kits?
This depends on budget - but typically a pen style will cost around 25.00 and a larger tank and battery from around 40.00.
 Look here for all our starter kits
Has my order been dispatched?
We endeavour to dispatch order as fast as we can, you will get an e-mail dispatch confirmation letting you know when your order has left our warehouse. Standard delivery orders are usually shipped within 24 hours, although we aim to dispatch orders placed by 1pm Monday to Friday on the same day. However there are occasionally orders that may take a little longer for instance when delayed paypal payment (e-checks) or when an item is out of stock and we have not been able to contact the purchaser to arrange an alternative or a refund or it has been a particularly busy weekend and orders have built up and its not physically possible to process them all.
How long does delivery take?
We dispatch all orders via Royal Mail First Class or Royal Mail Second Class post (depending on which option you have chosen). We strive to dispatch all orders the same day if you order by 1pm on a week day (weekends and Bank Holidays are dispatched on the next available working day). Royal mail 1st class deliveries usually arrive next working day and second class within 2-3 working days although this is not guaranteed and can take a fair bit longer.
Are Orders Trackable?
At the moment we currently use First Class and Second Class Standard Royal Mail services both of which are not fully tracked, these services do however provide a tracking number which indicates whether delivery has been attempted. Which is helpful if your order hasn't arrived.
How much does delivery cost?
Royal Mail 48 (2nd Class Post) FREE
Delivery usually 3-4 working days
Royal Mail 24 (1st Class Post) £1.50 Flat Rate Delivery usually 2-3 working days
Where do you ship to?
We currently only deliver to UK postal addresses.
Late or missing order?
We know its frustrating waiting on your delivery but please allow 7 days before contacting us about a late arriving/missing order as Royal Mail often take longer than indicated on their website especially during busy posting seasons such as Christmas, Easter etc or after a holiday weekend, which unfortunately is outwith our control. If it has been longer than 7 days since you received your dispatch e-mail. Please check the delivery address you provided us with to ensure it is correct as this is a common occurrence. We en-devour to dispatch orders quickly, on the same day if the order is received before 1pm (Excluding weekend and bank holiday orders these are dispatched on the next available working day).
Change Shipping Details?
Provided us with the wrong address or shipping details, contact us straight away and we may be able to change them. If you have received a dispatch email it means your order has been prepared and is possibly on it's way. We hope you understand that if this happens we will be unable to act on the mistake until we receive the order back.(We have return addresses on our mail in case they are undelivered or returned to the post office, please note that we don't always receive deliveries back and can not be held responsible for missing packages if the wrong information was given).
I want to cancel my order?
We know people often change their minds, we dispatch our orders at 1 0'clock on weekdays if you have placed an order you can contact before this time to cancel. If you contact us after 1pm your order will already be packaged and dispatched and unfortunately we will be unable to cancel it. Orders placed over the weekend you may contact us anytime before 1pm on the Monday to cancel. When contacting us please have the order number you received on the conformation email to help us find your order more efficiently.
I want to change my order?
If you need to amend your order, contact us as soon as possible. Please note we are only able to exchange products that are of the same value (i.e. a different strength or flavour). If you want to order something of a different value please contact us to cancel your order after we have refunded your purchase you can then order the items you want.
Order Problems?
If you have received the wrong product or it has arrived faulty or broken please contact us and we will endeavour to sort out and address any issues you may have.
Are vapourisers safe?
There are mixed opinions on this but with any nicotine product, there are documented risks. However, without all the harmful chemicals in cigarettes, vaping is definitely far safer than smoking the ciggs
When Should I change a coil?
Generally speaking, it is advisable to change coils once the oils start to have a slightly 'burt' taste. This is a strong indicator your coil needs changed. As a guide, once a week or twice a month should be sufficient.
 Look here for all our replacement coils
How do I create an account?
You can create a new account by signing up here. Its FREE to register and we will thank you by giving you a New Sign-UP bonus of points which you can trade immediately on your first checkout!
How do I reset my password?
If you have forgotten your password, click here LOGIN & click the link "forgot Password?".
Alternatively, if you wish to rest or change a known passowrd, login to your account and choose "My Details". Your password can then be changed.
How do I re-order the same items again?
Re-ordering is easy! Login to your account where you will see recent orders. To view all previous orders, select "Orders" in the menu. This will show you all your Order History with us. Click on any order to view it in detail, and at the bottom of the page, click "RE-ORDER". The items will be added to your cart ready for checkout.
How do I use my points?
Everytime you order with us, leave product reviews, testimonials and many other site functions, we reward you with points. These can be exchanged in your accpunt dashboard, for discount vouchers or free gift codes. Once exchanged, your points balance will reduce and when you checkout next time, your available vouchers/ discounts / free gifts will be waiting for you to select.

NOTE - each voucher you "buy" with your points can only be used once!
How do I view my order history?
Go to "My Account" by loggin in - LOGIN. Once logged into your dashboard, select "ORDERS" from the menu. This will display your full Order History with us. These orders can then be views in detail and re-ordered easily.
I can't log in!
1. Try Re-setting your password using our forgotten password option find it here.
2. If reset does not work, contact us directly for more help.
How do I leave a review?
You can only REVIEW e-liquids or hardware producs that you have purchsed from us online. (and earn points for doing so!). After youve made a purchase, login to your account --> here
Once logged in, swelect "REVIEWS" from the menu. The e-liquids and hardware products you've purchased will be displayed with an option to leave a review for each one. Each review you leave will earn you FREE points!
1. You need to logged in to leave a review. login or ceate a new account.
2. You can only review products you have purchased from us online.
3.You can only review each purchased e-liquid or hardware product once.

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